Privacy Policy

When you use Shazam Casino, information may be collected to operate the website, provide casino services, protect accounts and meet applicable legal and compliance obligations. The information handled depends on how you use the website, the services you request and the choices you make. Information may be provided directly by you, collected automatically when you use the website, or received from service providers and other permitted sources.

Account and contact details

This may include your name, date of birth, residential address, email address, telephone details if provided, username, account preferences and communication choices. We may also keep records of enquiries, complaints, support requests and other communications with you. These details help us create and administer your account, communicate with you and provide requested services.

Identity and verification information

We may request information and documents to confirm your identity, age and eligibility to use the services. This may include identity documents, proof of address, source-of-funds information where appropriate and details needed for security, anti-fraud, anti-money laundering or responsible gambling checks. Verification information is handled for relevant operational, security or compliance purposes.

Payment and transaction records

We may record deposits, withdrawals, wagers, winnings, account balances, payment status and other transaction activity. Payment providers may process payment details on our behalf. We may receive information needed to confirm, reconcile, investigate or support a transaction. Full payment credentials may be handled directly by the relevant payment provider rather than stored by the casino website.

Device, technical and usage information

When you access the website, we may collect technical and usage information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, login activity and interactions with website features. This helps us operate, secure, maintain and improve the website, identify technical problems and understand how services are used.

Cookies and similar technologies

Shazam Casino may use cookies and similar technologies to keep the website functioning, remember preferences, support account security, understand website usage and, where permitted, assist with relevant communications or marketing. Some cookies last only for a session, while others may remain on your device for longer.

You can manage, restrict or delete cookies through your browser settings. Your browser may allow you to block certain cookies or receive a notification before they are stored. Disabling or deleting cookies may affect account access, website functionality or the availability of certain features.

Personal information is used for purposes connected with providing casino services, managing player accounts, maintaining a safe website and meeting applicable obligations. Depending on the circumstances, we may use information to:

• Create, verify, maintain and administer player accounts.
• Process deposits, withdrawals, wagers and other account transactions.
• Confirm identity, age, eligibility and account information.
• Carry out security, anti-fraud, anti-money laundering and risk checks.
• Detect, prevent and investigate suspicious, unlawful or unauthorised activity.
• Provide customer support and respond to questions, complaints and requests.
• Manage responsible gambling tools, preferences and account protections where relevant.
• Remember settings and provide a more consistent player experience.
• Monitor website performance, test features and resolve technical issues.
• Send service communications about accounts, transactions, security and website operations.
• Send marketing communications where permitted and consistent with your preferences.
• Meet legal, tax, accounting, record-keeping and other compliance obligations.

We may use information where it is necessary to provide a service you have requested, meet a legal or compliance obligation, protect the security and integrity of the platform, prevent misuse or support a legitimate operational purpose. Where consent is required, we will seek it and provide a way to withdraw it.

Marketing communications

Marketing communications may include information about services, website features, offers or other updates. You can opt out of promotional messages by using the unsubscribe option in a marketing communication or by contacting us. Choosing not to receive marketing will not normally stop essential service communications, such as security alerts, transaction updates, account notices or messages required to provide the services.

Sharing information with service providers

Information may be shared with service providers that support website hosting, identity verification, payment processing, fraud prevention, customer support, communications, analytics, technology or security. These providers may access information only as needed to perform their services or as otherwise permitted. Reasonable steps are taken to expect appropriate handling of information by providers supporting the website.

Information may also be disclosed where reasonably necessary to comply with legal or official requests, protect players or the website, investigate suspected wrongdoing, enforce applicable terms, resolve disputes or support a business transfer or similar change. Personal information is not shared for unrelated purposes without an appropriate basis.

We use reasonable technical, administrative and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse. These measures may include access controls, authentication procedures, monitoring, encryption and other safeguards appropriate to the type of information and the risks involved.

No online service can guarantee complete security. Players should use a strong and unique password, keep login details confidential, avoid sharing account access and take care when using public or unsecured devices and networks. If you suspect unauthorised access, unusual activity or misuse of your account, contact support promptly.

Personal information may be stored or processed by us or by service providers in Australia or other locations, depending on the systems and services used to operate the website. Where information is handled across borders, reasonable steps are taken to support its protection and lawful handling.

Information is kept only for as long as reasonably necessary for the purposes described in this Privacy Policy. Some records must be retained for a period required by law, even after an account is closed. Other information may be retained for security, dispute resolution, accounting, fraud prevention, customer support or record-keeping purposes. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.

Children and age requirements

The casino services are intended only for people who meet applicable minimum age and eligibility requirements. We do not knowingly seek to collect information from anyone who is not permitted to use the services. If you believe that information has been submitted by an ineligible person, contact us so the matter can be reviewed.

Depending on the circumstances and applicable privacy requirements, players may have rights relating to their personal information. These rights may include requesting access to information we hold, asking for inaccurate or incomplete information to be corrected, requesting deletion where there is no continuing lawful reason to retain it, and withdrawing consent to marketing communications.

To exercise a data right or ask a privacy question, email support@shazamcasino.best. Please explain your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before completing a request, especially where the request concerns account details, payment records or identity documents.

• Access: ask for a copy or summary of personal information associated with your account, subject to applicable exceptions.
• Correction: tell us which information is inaccurate, incomplete or out of date and provide the correct details where appropriate.
• Deletion: request removal of information where it is no longer required and there is no legal, security or other valid reason to keep it.
• Marketing consent: withdraw consent or opt out of promotional messages at any time. This does not affect essential service communications.
• Privacy enquiries: ask how information is collected, used, shared or retained.

Some requests may be limited or refused where fulfilling them would conflict with a legal obligation, fraud prevention measure, security requirement, dispute process or another permitted purpose. If information must be retained, we will generally restrict its use to the purpose for which it is required. Closing an account does not automatically remove every record connected with that account.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The latest version will be made available on this page. Players should review the policy periodically so they remain informed about how personal information is handled.

If you have questions about this Privacy Policy, believe your information has been handled incorrectly or want to exercise a privacy right, contact support@shazamcasino.best. We will review your request and respond in accordance with applicable requirements and the nature of the request.