Betting Rules

Players must have a valid account and meet all applicable age, identity and location requirements before using the betting services. You are responsible for ensuring that betting is lawful for you in your location. Shazam Casino may request information or documents to verify an account, confirm identity, meet legal obligations or protect the integrity of the services. An account may be restricted while checks are in progress.

You must keep your account details accurate and up to date. Bets must be placed using your own account and payment method, unless another arrangement is expressly permitted. You must not allow another person to access or use your account, and you must keep your login information secure. You are responsible for activity carried out through your account unless you have promptly reported unauthorised access.

A bet is considered placed when you confirm it through the betting interface and it is recorded by the system. A request to place a bet is not automatically accepted. Bets may be declined, delayed, limited or rejected before acceptance for technical, security, integrity, legal or operational reasons. The information shown on the confirmation screen or in your account history should be used to check whether a bet has been accepted.

• Check the selection, stake, odds, market and potential return before confirming a bet.
• Do not place a bet if displayed information appears incomplete, incorrect or unclear.
• A bet cannot normally be changed after acceptance unless the relevant rules or the betting interface expressly allow a correction or cancellation.
• You should retain your bet confirmation and review your account history regularly.
• If a technical issue affects a bet, Shazam Casino may investigate the event and take reasonable action in accordance with these rules and applicable law.

Odds, markets and displayed information

Odds, lines, markets and other betting information may change before a bet is accepted. The odds that apply to an accepted bet are generally those recorded in the bet confirmation, subject to correction under these rules. If an obvious error is displayed, such as an incorrect price, event, market, result or settlement instruction, the bet may be reviewed and corrected or voided where appropriate.

The available betting products, markets and bet types may vary. Each market can have additional rules shown on the relevant event or betting page. Those rules form part of the conditions for that market and should be read before placing a bet. If a market rule conflicts with a general rule, the specific market rule may apply to that market.

Single bets are settled according to the result of the selected outcome. Multiple or combination bets require each applicable selection to be settled under the relevant market rules, unless the bet type states otherwise. A selection that is void, cancelled or otherwise unable to be settled may be treated in accordance with the rules for that bet type. The remaining selections may continue to apply where the applicable rules permit this.

Results are determined using reliable information and the official result or result source applicable to the relevant event. A result may be changed after initial publication if the official result is corrected. Unless a market rule says otherwise, later amendments, appeals or retrospective decisions may not change a settlement that has already been made. Where a market cannot be fairly or reliably settled, it may be suspended, voided or reviewed.

• Events that are abandoned, postponed, interrupted or materially changed may be subject to special settlement rules.
• The start time shown on the website may be an estimate and may not determine settlement by itself.
• A participant, team or selection that does not take part may be treated as a non-runner or void selection, depending on the market rules.
• Dead heats, ties, draws and shared outcomes are settled according to the applicable rules for the market.
• Where an event is staged in separate parts or has more than one phase, settlement may depend on the official completion requirements for that market.
• If a bet is affected by a palpable or obvious error, the outcome may be corrected after review.

Settlement information may not be available immediately after an event finishes. Shazam Casino may wait for an official result, review a market or resolve an irregularity before finalising a bet. Account balances and bet histories should be checked after settlement. If you believe a bet has been settled incorrectly, raise the matter through the available support channel with the relevant bet details.

Bets and account transactions are subject to security, fraud prevention and compliance checks. Shazam Casino may suspend activity, withhold action on a transaction, void affected bets or close an account where there are reasonable concerns about fraud, money laundering, collusion, manipulation, misuse of a promotion, unauthorised access or a breach of the rules. Any action will be taken in accordance with the applicable Terms and Conditions and legal requirements.

Players must not use the betting services to engage in dishonest, unlawful or disruptive conduct. This includes attempting to interfere with the website, exploiting a software or pricing error, using automated tools without permission, creating multiple accounts to avoid restrictions, providing false information, or coordinating with others to obtain an improper advantage. You must also not place bets on behalf of another person where this is prohibited.

• Do not use funds that do not belong to you or attempt to conceal the source of funds.
• Do not share passwords, payment details or access to your account.
• Do not attempt to bypass age, identity, location or responsible gambling controls.
• Do not use the service for market manipulation, match manipulation or any other activity that may compromise event integrity.
• Do not exploit delays, errors, vulnerabilities or faults in the website or betting system.
• Report suspected account compromise, incorrect settlement or technical errors as soon as possible.

Payments, withdrawals and account balances are managed under the payment provisions in the applicable Terms and Conditions. A payment may be subject to verification, processing controls and legal or financial checks. You should use a payment method held in your own name unless expressly permitted otherwise. A displayed balance is not necessarily proof that every transaction has been finally verified, and corrections may be made where an error or unauthorised transaction is identified.

Technical problems and service interruptions

The website may occasionally be unavailable or affected by maintenance, connectivity issues, system faults or other events outside reasonable control. If a technical problem affects the recording or processing of a bet, the relevant records and system information may be reviewed. Shazam Casino may cancel or void an affected bet where it cannot be confirmed or fairly settled. Players should not continue submitting repeated bets when a confirmation is delayed.

If you have a question or dispute about a bet, contact Shazam Casino through the support options available on the website. Include your account information where requested, the bet reference, event or market name, date, stake and a clear description of the issue. Providing complete information can help the matter be reviewed efficiently. The bet history, transaction records, system logs and applicable market rules may be considered during a review.

A review may take longer where an event result is pending, a technical issue requires investigation, an integrity concern has been identified or account verification is incomplete. You should not create additional accounts or repeatedly submit the same complaint while a matter is being assessed. If a resolution cannot be reached through the available support process, any further options will depend on the applicable legal and regulatory framework.

Bet responsibly

Betting should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you begin and do not bet more than you can afford to lose. Avoid chasing losses, borrowing money to gamble or betting when upset, tired or under the influence of alcohol or other substances. Consider taking a break if betting stops being enjoyable or begins to affect your finances, relationships, work or wellbeing.

• Set personal spending and time limits before betting.
• Take regular breaks and keep track of your activity.
• Never chase losses or increase stakes to recover money.
• Use the responsible gambling tools and account controls made available on the website.
• Ask for help from a qualified support service if gambling is causing concern.
• If you are under the legal gambling age, do not use the betting services.

These Betting Rules may be updated from time to time to reflect changes to the services, market practices, legal requirements or operational processes. The current version published on the website applies when you use the betting services, unless a different version is required for an already accepted bet. You should review the rules regularly and before placing a bet. The applicable Terms and Conditions, Privacy Policy and responsible gambling information also form part of the conditions for using Shazam Casino.