Shazam Casino Terms & Conditions

These Terms & Conditions form an agreement between you and the operator of Shazam Casino. They apply to the website, player accounts, available gambling products, promotions, payment features and other services made available through the platform. Additional rules may apply to particular games, promotions, competitions, payment methods or account features. Where additional rules apply, they will be displayed or made available before you use the relevant service. Those rules form part of these Terms & Conditions.

You must be legally permitted to participate in online gambling in the place where you are located. Players in Australia should consider all applicable Commonwealth, state and territory laws before accessing or using an online gambling service. You are responsible for checking whether your use of the website is lawful. Access may be restricted in certain locations, and Shazam Casino may refuse or limit access where required by law, regulation, security controls or responsible gambling procedures.

• You must meet the applicable minimum legal age before opening an account or playing for money.
• You must provide accurate, current and complete information during registration and whenever information is requested.
• You may only create and use an account for yourself, unless expressly permitted under applicable rules.
• You must keep your username, password and other login details confidential.
• You must take reasonable steps to prevent other people from accessing or using your account.
• You must not use the website for fraud, money laundering, unlawful activity, impersonation or any improper purpose.
• You must not use bots, scripts, automated software or technical tools intended to interfere with the website or gain an unfair advantage.

You should notify Shazam Casino as soon as reasonably possible if you believe your account has been accessed without permission, your personal details are incorrect or a transaction appears unfamiliar. You must not allow another person to play using your account, and you must not play through another person's account. Activity carried out through your account may be treated as your activity unless applicable law requires otherwise.

You are responsible for having suitable equipment, internet access and software to use the website. You should also take reasonable precautions to protect your device, account credentials and personal information from unauthorised access.

Only one player account may generally be held by each person. Duplicate, linked, falsely registered or otherwise suspicious accounts may be reviewed and may be suspended or closed. If you forget your password or suspect a security issue, you should use the account recovery or support process made available on the website. Do not share your password or permit another person to access your account.

Shazam Casino may carry out age, identity, location, payment and source-of-funds checks. You may be asked to provide documents or other information for verification, fraud prevention, compliance, security or responsible gambling purposes. Documents and information must be genuine, readable, current and consistent with your account details. If you do not complete a reasonable verification request, access may be restricted, transactions may be held or your account may be suspended or closed, subject to applicable law.

You may only use payment methods that are authorised and available through the website. A payment method should generally be in your own name or otherwise be permitted under the applicable payment rules. You must not use a payment instrument belonging to another person without proper authorisation. Deposits, withdrawals, currencies, transaction methods and processing requirements may vary and may be changed or withdrawn.

• Check all transaction details before confirming a deposit or withdrawal request.
• Do not deposit more money than you can afford to lose.
• Use payment methods only for lawful activity and do not attempt to abuse or test payment systems.
• Withdrawals may be subject to identity checks, payment checks, account reviews and the rules of the selected payment provider.
• A transaction may be refused, reversed, delayed, held or reviewed for security, technical, legal or compliance reasons.
• You are responsible for charges imposed by your bank, payment provider or other intermediary.
• You should review your balance and transaction history regularly.
• Report an apparent payment or balance error promptly through the support facility shown on the website.

Technical records, account information, payment records and other operational data may be used to investigate disputes, suspected misuse, errors or unusual activity, subject to applicable privacy obligations. Shazam Casino may retain relevant records for as long as reasonably necessary for legal, regulatory, security, accounting or business purposes.

Games are provided for entertainment and involve financial risk. Game outcomes are determined by the relevant game rules and, where applicable, randomised systems. You should read the rules, instructions, paytable and other information provided for a game before playing. No strategy can guarantee a win, and Shazam Casino does not promise that you will win, recover losses or receive a particular result.

Promotions, bonuses, rewards and special offers are subject to their own terms. Promotional terms may set out eligibility requirements, entry conditions, expiry dates, wagering or playthrough conditions, game restrictions, maximum values and withdrawal rules. You should read the relevant terms before accepting or using an offer. Shazam Casino may change, suspend or withdraw a promotion where permitted, including where there is a technical error, suspected fraud, misuse or a breach of the applicable terms.

Responsible gambling is an important part of using the service. Set a budget and time limit before you play, take regular breaks and never gamble with money needed for essentials. Gambling should not be used to solve financial problems, manage stress, escape difficulties or chase previous losses. You should not gamble while affected by alcohol, drugs or significant emotional distress.

• Use any deposit, loss, wagering, session or cooling-off tools made available through your account.
• Request a break, account restriction or self-exclusion if gambling is becoming difficult to control.
• Do not attempt to avoid a restriction by opening another account or using another person's account.
• Keep gambling separate from household bills, borrowing and other financial obligations.
• Speak with a trusted person or qualified professional if gambling is causing concern.
• Seek support from an appropriate Australian gambling support service if you need help.
• Remember that losses cannot be recovered by continuing to gamble.

Requests for self-exclusion or account restrictions are intended to support safer gambling. Available tools may have specific instructions, review periods or processing conditions. You should follow the instructions shown on the website and provide accurate information when making a request. Account restrictions do not remove your responsibility to avoid creating or using another account.

The website and its content are provided for personal use. You must not copy, reproduce, modify, distribute, sell, reverse engineer or commercially exploit any part of the website without permission, except where permitted by law. You must not introduce malicious code, interfere with security features, overload the platform or attempt to access systems, accounts or information that you are not authorised to use.

The website may occasionally be unavailable because of maintenance, upgrades, faults, telecommunications problems, payment-provider interruptions or events outside reasonable control. Shazam Casino may update, remove or change games, features, content and services. Online information may contain technical, typographical or other errors, and corrections may be made when identified. You should not rely on website content as financial, legal or personal advice.

Shazam Casino may suspend, restrict or close an account where it reasonably considers that these terms have been breached, information is inaccurate, verification is incomplete, activity presents a security or compliance concern, or continued access is not appropriate. Access may also be limited where required by law or responsible gambling procedures. Any decision concerning an account, transaction or balance will be handled in accordance with applicable law and relevant account, game or promotional terms.

Nothing in these Terms & Conditions excludes, restricts or modifies a right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under Australian Consumer Law or other applicable legislation. To the extent permitted by law, Shazam Casino is not responsible for loss caused by your misuse of the website, failure to protect account credentials, unauthorised use of your device, interruptions outside reasonable control or reliance on information that was not intended to provide professional advice.

The website may contain links or references to third-party websites, products or services. Those third parties operate under their own terms and privacy practices. Shazam Casino is not responsible for third-party content, availability, security or transactions, except where responsibility cannot lawfully be excluded.

Changes, complaints and contact

These Terms & Conditions may be updated from time to time to reflect changes to the service, legal requirements, security measures or business practices. The current version will be published on the website. Your continued use of Shazam Casino after an update may constitute acceptance of the revised terms. If you do not accept a change, you should stop using the affected services and review the available account closure or support options.

If you have a question, complaint or concern about these Terms & Conditions, use the customer support or contact facility displayed on the Shazam Casino website. Provide enough information for the matter to be reviewed, but do not send unnecessary sensitive information. These terms should be read together with the Privacy Policy, Responsible Gambling information, game rules and any promotion-specific terms published on the website.