Responsible Gaming

Gambling involves risk, and losses can occur. There is no guaranteed strategy, system or outcome that can ensure a profit. Every game is based on chance or other factors that cannot be controlled by a player. Previous results do not predict future results, and a win does not make another win more likely.

Only gamble with money you can afford to lose after your essential living costs and other financial commitments have been paid. Gambling should not affect your ability to pay for housing, food, bills, education or other necessities. Do not use borrowed money, credit intended for essential expenses or money set aside for important obligations to gamble.

• Decide how much time and money you are comfortable spending before you begin.
• Treat gambling as entertainment rather than a source of income.
• Keep track of your deposits, bets, wins and losses.
• Avoid gambling when you are upset, tired, stressed or under the influence of alcohol or other substances.
• Never chase losses by increasing your stakes or continuing to play for longer than planned.
• Take regular breaks and make time for other activities, interests and relationships.
• Do not gamble if you are under the applicable legal age.
• Never ask someone else to open or use an account for you, and do not allow another person to use your account.

A responsible approach also includes understanding the information available for each game and using the account tools provided by the website. If gambling no longer feels like a choice, or if you find it difficult to stop, take action early and seek support.

Account management tools may help you manage your gambling activity. Depending on the features available to your account and the applicable requirements, these tools can include deposit limits, wagering or spending limits, session reminders, activity statements, time-outs and self-exclusion. These tools are intended to support informed decisions, but they are not a substitute for professional advice.

Set limits before playing

Choose a budget and time period that fit your circumstances. A limit should be based on money and time available for entertainment, not on an amount you hope to win. Consider setting a daily, weekly or monthly limit, and review it only when you are not gambling and can make a calm decision.

Use a time-out

A time-out can provide a short break from gambling. During a time-out, avoid opening another account or using another person’s account to continue playing. Use the break to review your gambling, talk with someone you trust and consider whether additional support would be useful.

Consider self-exclusion

Self-exclusion is a stronger measure for people who want to stop gambling for a specified period or indefinitely. If you choose self-exclusion, follow the instructions provided through the relevant account or support process. Do not try to avoid the exclusion by creating a new account or using another person’s details. If you believe you may have a gambling problem, professional support can help you decide which options are suitable.

If you have questions about available account controls, review the relevant account settings and help information or contact the website through the support channel shown on the website. Do not send sensitive personal or payment information through an unsecured or unauthorised channel.

Gambling harm can affect finances, mental health, physical health, work, study and relationships. It can develop gradually, and you do not need to wait for a major problem before seeking help. Warning signs may include:

• Spending more time or money gambling than you intended.
• Trying to win back money after losing, often referred to as chasing losses.
• Feeling restless, irritable or anxious when trying to cut back or stop.
• Hiding gambling activity, losses or account transactions from family or friends.
• Borrowing money, selling possessions or missing bills because of gambling.
• Using gambling to escape stress, sadness, boredom or other difficult feelings.
• Neglecting work, study, health, relationships or other responsibilities.
• Thinking about gambling frequently or feeling unable to control your play.
• Continuing to gamble despite arguments, financial difficulties or other negative consequences.

If any of these signs sound familiar, stop gambling and speak with someone you trust. A qualified gambling counsellor or health professional can provide confidential guidance and help you make a plan. Support is available whether you are concerned about your own gambling or the gambling of someone close to you.

If you are worried about someone else

Approach the conversation calmly and choose a private time. Focus on specific behaviours and how they affect the person, rather than blaming or judging them. Encourage them to seek professional help and remember that you cannot control another person’s gambling. Protect your own finances by keeping accounts, passwords and important documents secure, and seek advice about your own wellbeing if the situation is affecting you.

People in Australia can seek gambling support from qualified counsellors, health professionals and recognised support services. Gambling support services can provide information, counselling and practical assistance with budgeting, relationships and strategies to reduce or stop gambling. Many services offer confidential support through online, telephone or face-to-face options.

You can begin by speaking with your general practitioner, a mental health professional or an Australian gambling support service. Look for current information through trusted Australian government, health or community organisation websites. The most appropriate service may depend on your state or territory, your preferred communication method and whether you are seeking help for yourself or someone else.

If gambling has contributed to immediate danger, severe distress, threats, family violence or thoughts of self-harm, seek urgent assistance through local emergency services or a crisis support service. Your safety comes first. Do not remain alone with an urgent concern when immediate help is needed.

Our approach

Shazam Casino aims to provide clear responsible gaming information and support players who want to manage or stop their gambling. We may take steps to protect account holders where concerns arise, subject to applicable requirements and our relevant policies. Responsible gaming measures work best when players provide accurate information, use available controls and ask for help early.

Gambling is optional, and choosing not to gamble is always a valid decision. If you are unsure whether gambling is right for you, take a break, review your activity and seek independent advice before continuing.